YoYotta

Sending debug information

The YoYottaID log shows information about recent backups
The Apple console log shows extra information that can be useful for debugging problems

Sending full system log for macOS 10.9 - 10.11

If you need to send the whole day's console log then open the Apple Console app by typing console into Spotlight search.
Select All Messages on the left hand side and then in the File menu choose Save a Copy As...
Before saving make sure that the date range shown at the bottom of the Console covers the correct time range, if not use the Earlier button. Or perform a log query as described below. Save to the Desktop and then send this file to support@yoyotta.com


Sending console log for a specific time

Open the Apple Console app and select New System Log Query from the File menu.
Enter the time range as shown here and then click OK. Then in the File menu choose Save a Copy As...
Save to the Desktop and then send this file to support@yoyotta.com


Sending full system log for macOS 10.13 or 10.12

If you need to send the whole day's console log then open the Apple Console app by typing console into Spotlight search.
Select system.log on the left hand side and then click the Share button in the toolbar.
If it says Unable to read the file then you will need to log in as the user with administrator privileges.


Sending Crash Reports

If Send Error Logs is turned on in Preferences then your Mac will send us crash reports. (Assuming the Mac has an internet connection)
To manually send the report, open the Apple Console app. Click on User Reports on the left. Then select a YoYottaID crash file, right click or ctrl click on the file and Reveal in Finder. Send us a copy of any reports.

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